SHIPPING INFORMATION

1.Order Processing Time

(1) All orders are processed within 48 hours. Upon receipt of your order, it will be prepared and shipped within 2 working days. Please note that weekends and Chinese public holidays are not included in the processing time.

(2) Orders placed on weekends or holidays will be processed on the next business day.

2.Shipping method

Our shipping method is DHL,FedEx,USPS,Epacket. We also will choose the appropriate way to express according to your region.

3.Shipping time

To US:

(1)Standard Shipping(Shipping to the United States) 

     Delivery Time: 7-15 Business Days

(2)Fast Shipping($20 Shipping to the United States)

     Delivery Time: 4-7 Business Days

To Other Countries Except US:

(1)Standard Shipping(Other Countries Except the United States) 

     Delivery Time: 10-20 Business Days

(2)Fast Shipping($20 Other Countries Except the United States) 

     Delivery Time: 4-7 Business Days

We cannot deliver to PO Boxes or military addresses (APO, FPO). Please provide a physical address for delivery.

5.Potential Delays

(1) Factors beyond our control, such as weather conditions or customs clearance, may cause delays. We will do our best to notify you of any potential issues.

(2) Please be aware of annual Chinese public holidays that may affect delivery times:
Chinese Lunar New Year (February)
Labor Day (May 1st)
Chinese National Day (October 1st)
During these periods, there may be a delay of 3-4 days or longer. We apologize for any inconvenience caused.

6.Customer Support

If you have any questions or concerns about your order or shipping, please contact our customer service team at support@dibangustore.com.We will try our best to help you.