Do you ship to all countries?
Yes,we ship to all countries,all over the world
How long it will take to receive my order?
Our shipping method is DHL,FedEx,USPS,Epacket;We also will choose the appropriate way to express according to your region.
To US:
(1)Standard Shipping(Shipping to the United States) Delivery Time: 7-15 Business Days
(2)Fast Shipping($20 Shipping to the United States) Delivery Time: 4-7 Business Days
To Other Countries Except US:
(1)Standard Shipping(Other Countries Except the United States) Delivery Time: 10-20 Business Days
(2)Fast Shipping($20 Other Countries Except the United States) Delivery Time: 4-7 Business Days
How do I track my order?
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long. *Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
If you don't receive the email please contact our customer service for help(support@dibangustore.com).
If you don't receive the email please contact our customer service for help(support@dibangustore.com).
I order the wrong color / leave the wrong address, can l change it?
Of course, you can change at any time before we shipping. Please contact us timely, email at support@dibangustore.com
Do you wholesale?
Yes,we offer wholesale,you can contact our customer service at email:support@dibangustore.com.Please tell us which one you are interest and how many you need.We'll give you the best price upon your quantity.
Why did my Credit Card payment fail?
If the credit card payment for your order fails, please try several times or pay with another credit card. After that, if it still shows payment failure, we suggest you contact your bank or use PayPal to pay
How do l place an order?
please click here and the page will show you how to place an order
I never received a confirmation email, what should l do?
If you haven't received an order confirmation email, it maybe have two questions,please check the attached. • It maybe because you just placed an order, but it was abandoned pay or failed pay.please check your credit card and Paypal invoice. • pls check your email carefully, it might our order confirmation email was blocked to your spam inbox If you have checked all, but still don't receive the email confirmation, please contact us at email(support@dibangustore.com) immediately
My order never arrived, what should l do?
Oh no! We’re sorry to hear that. But don't worry, We are a friendly and responsibility seller, will try our best to help you solve. If the tracking information of your package shows delivered successfully, pls check your mailbox or front door firstly. Sometimes the post office works will put your package directly. pls email us If you still can't find your package in mailbox and front door.